Contact Centre

Key Benefits

All-in-one Simplicity

Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, Historical Reporting and Real-Time Dashboards.

Design with Ease

Leverage an intuitive drag-and-drop interface to create sophisticated interaction flows for all media types without complex programming.

Effortless Administration

Provision and manage users from all business units through the administration interface, reducing deployment time from days to minutes, without the need for IT involvement.

Improve First Contact Resolution

Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.

Increase Productivity

Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM. Fewer applications to switch between means greater agent productivity.

Infinite Extensibility

Integrate seamlessly with existing systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.