ERA Hosting Support

Cloud communications refers to systems that are stored off premises and managed by a service provider. In many cases, deploying business communications in the cloud means lower up-front costs and reliability not achieved by an on-premises solution. More than simply hosted voice or unified communications, cloud communications is an effective way to build, deploy and scale enterprise communications systems.

• Cost Savings
• Reduce IT complexity while saving hardware and manpower costs by shifting your communications to a cloud environment.
• Improve Employee Productivity
• Increase collaboration with a rich suite of easy-to-deploy capabilities, including advanced voice, collaboration and video tools.
• Migrate at Your Own Pace
• With multiple deployment models, you can transition your communications to the cloud at a pace that's right for your business.
• Enable a Mobile Workforce
• Bridge multiple offices and keep employees connected with communication tools that give employees access to resources from anywhere.

Each instance utilises Mitel's leading edge software. All instances have a resilient pair which utilises seamless failover should a host fail. All servers are deployed with a resilient backup in our Tier 2 Data Center.

When making calls on on your ERA Hosting account depending on the type of call, you will be charged in one of three ways:

Australian Calling: All local calls within Australia are charged on per 30 seconds rating. This includes fixed line to mobile, 1300 and 1800 calls.

International Calling: All international calls are charged on per 30 seconds rating.

ERA Hosting On-Net Calling: There is no charge for calls to numbers on the ERA Hosting network.